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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.top3dshop.com (the “Site”). 

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  

Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; 
  • Generate analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Additionally, we use this Device Information to:

  • Show you relevant ads through various advertising platforms, including, but not limited to, Google Ads, Facebook, Twitter and Instagram.

 

WHAT IS THE LEGAL BASIS FOR COLLECTING THIS INFORMATION?

We have a legal obligation to process your data related to payments and orders to and from our store.

We have a contractual basis for processing your data when you place an order, request a quote or a free sample. We will use this to fulfil orders, provide good customer service and technical support as well as keep track of where things are with you and to provide a better service.

We have a legitimate interest for processing your data where our commercial interests are concerned and we are not doing anything you wouldn't expect or likely to cause you harm. For example, we do not store or process your data of birth.

If none of the above applies to you we will rely on your consent in order to process your data. We will only rely on your consent when processing your data for carrying out direct marketing activities.

We only collect and process the data we need. 

 

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us use your Personal Information, as described above. The following categories of organisation may have access to your data:

  • Cloud software programs (including, but not limited to: PipeDrive, PandaDoc) in order to store and process your data, and provide you with relevant informational and marketing materials.
  • 3D Printer Manufacturers (including, but not limited to: Formlabs, Ultimaker) if you have expressed genuine interest in their products and provided consent for transfer of your information.
  • Couriers (including, but not limited to: DPD and TNT) in order to fulfill your orders and requests.
  • Analytics, Research & Marketing Software (including, but not limited to: SurveyMonkey, Google Analytics, MailChimp and HotJar) to better understand your behaviour and serve you with relevant informational and marketing materials.
  • Companies providing us with professional services, such as web development or consultancy (including, but not limited to Netpeak).
  • Suppliers in order to fulfil your orders, provide technical support and customer service where necessary.

You can read more about how some of these companies use your Personal Information here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of (or adjust your preferences for) targeted advertising by following the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

Your rights are as follows:

  • To have your personal data corrected, restricted or erased.
  • To port (transfer) your personal data to another controller.
  • To withdraw consent, where consent is our legal basis for processing your personal data.
  • To access the personal data held about you.
  • To object to processing.

 
Where we have a legal obligation to process your personal data (for example, accounting purposes) you do not have the right to erasure, portability or objection to processing.

Where we have a contractual basis for processing your personal data (for example you bought something from us, request a quote or a free sample) you do not have the right to object, but you do have the right to erasure and portability.

Where we have a legitimate interest for processing your data (for example, where our commercial interests are concerned and we are not doing any processing you wouldn't reasonably expect), you have the right to erasure and to object, but not to portability.

Where we have obtained your consent to process your data you do not have the right to object, but you can withdraw your consent at any time and you do have the right to erasure and portability.

You always have the right to object to the processing of your personal data for direct marketing, whatever the lawful basis applies.

Additionally, please note that your information will be transferred outside of Europe, including to Russia and the United States. Our Subprocessors may be located anywhere in the world.

 

DATA RETENTION

Personal Information shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Information collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Information collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
  • The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
  • Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

WILL I BE SUBJECT TO AUTOMATIC DECISION MAKING?

We may send you different content, depending on your industry, job title and your history of engagement with our website and emails, in order to provide you with relevant, useful information that we believe will help you. No other automatic decision making will take place.

 

WHAT HAPPENS IF I DON’T PROVIDE MY INFORMATION

If you don’t provide your information we are unable to provide you a quote, free sample or any other electronic based information. You are able to phone us and we will do our best to answer any questions you may have, but we do encourage you to allow us to use your data to better serve you as a customer.

 

I DIDN’T GIVE YOU MY PERSONAL DATA, SO WHAT IS ITS SOURCE AND WHAT TYPE OF PERSONAL DATA ARE YOU PROCESSING?

We may have got your data from one of the following sources:

  • You gave us your data in return for requesting some free content (such as an white paper or access to a webinar).
  • You gave us your data in return for us sending you a free sample.
  • You requested a quote from us.
  • You made an enquiry about 3D printing or 3D printers.
  • Your details were passed to us from a 3D printer manufacturer, for example: Markforged, Formlabs or 3D Platform.
  • You gave us your details at a show or an event in order for us to provide you with further information, a free sample or a quote.
  • Typically we are just processing your name, email address, phone number, company name, job title and what products you may be interested in.

If none of the above apply to you then there is a good chance we have made a mistake, in which case we apologise unreservedly! Please contact us at support@top3dshop.com and we will rectify the problem ASAP.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at 3d@top3dshop.com or by mail using the details provided below:

2529 Central Ave, St. Petersburg, FL 33713, USA

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